Frequently Asked Questions
How do I place an order?
Open any product page and tap "Order via WhatsApp." It opens a pre-filled chat message with the product name and price — just confirm quantity and your delivery address with our team.
Do I need to create an account?
No. The Pet Things doesn't use accounts or carts — every order is confirmed directly over WhatsApp.
What payment methods do you accept?
Bank transfer and e-wallet payments are accepted; our team will share current payment details when you confirm your order on WhatsApp.
How long does delivery take?
Most orders are dispatched the same or next business day. Delivery time depends on your location — our team will confirm an estimate when you check out.
Can I return a product?
Unopened food, litter, and gear in original packaging can be returned within 7 days. See our Shipping & Returns page for full details.
Do you sell live animals?
No. The Pet Things only sells food, gear, habitats, and accessories — not live animals.
Are your product photos real?
Product pages use clean illustrated icons rather than stock photography, so pages load quickly and stay easy to browse on mobile.
How often do you add new products?
We add new products regularly based on customer requests — message us on WhatsApp if you're looking for something specific.